Leak in new FC577 packaging? Turn it in and exchange it24 May 2017
In February, March and April 2017, newly manufactured fc577 flower packaging was delivered to Royal FloraHolland. Despite the quality check conducted by our suppliers, it has become apparent that a small percentage of them leaks. That is annoying because it can lead to your flowers being without water.
We have of course taken steps to prevent a repeat of this situation. Nevertheless, several of these lots had already been distributed by our packaging depots. Have you got a leaking package? Then turn it in and exchange it.
If you recently collected lots of the new fc577 packaging and you have doubts about their quality, you can bring the packaging back to one of our packaging depots and exchange it for free. You can check the manufacturing date on the packaging, but often the problem is easy to spot:
Report to Customer Services
Do you have a new, leaking fc577 package and want to exchange it? Please contact Customer Services first. You can submit a notification to them, with your Royal FloraHolland administration number, your company name, number of packages to be returned, return date and return depot.
If you have damaged or leaking packaging due to another cause, it is always possible to exchange it as well.
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