One department for the quality of your product07 March 2016
All of our services to promote product quality are now bundled into one Quality Department for your convenience. An even more important consideration for you is that all of the sections have received ISO-certification.
Does your buyer insist on flowers and plants from certified suppliers? Would you like to be able to respond better to your buyers' wishes? Then use the ISO 9001-certified quality service provision of Royal FloraHolland. You will fulfill the increasing demand for certified flowers and plants from buyers, producers and suppliers of services. ISO 9001 is an international norm for quality management.
The basis of your quality policy for a good product consists of product complaints, quality intervention and legislation. Royal FloraHolland offers you another service in addition: Post-Harvest Product Quality.
What Post-Harvest Product Quality offers you
Flowers and plants are transported long distances before they arrive at the consumer's door. How does Royal FloraHolland ensure that your products are flowering optimally in people's homes? This requires managing the quality in the chain to maintain a high level of consumer value. The Post-Harvest Product Quality services take care of maintaining and improving the consumer value throughout the entire horticultural chain, from breeder to shop display. This makes us unique in the world and helps us strengthen the position of growers and buyers.
Measuring buyer satisfaction is an important precondition for obtaining ISO 9001-certification. The outcome revealed that both buyers and growers are satisfied with the Post-Harvest Product Quality service. One of the growers said, "We experienced a very personal approach from Quality Advice (part of Post-Harvest Product Quality). It covered what we are currently doing and made suggestions about what we could or should look out for. That brings added value! We noted that quality is worth money. The quality advisor recommended using a logo. We took that advice, and have received positive reactions as a result!"
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