Quality check by an unbiased advisor
It does occasionally happen that you and the supplier cannot agree on the quality of the products supplied. An independent third party can help out in that case. A chain advisor from Royal FloraHolland inspects the order.
The party that is found to be in the wrong after the order check (buyer or grower) pays the cost:
You contact a chain advisor of Royal FloraHolland, usually via Customer Services. The advisor inspects the lot on the basis of the agreed quality specifications and writes a report. Both parties receive this report the same day, unless you have arranged something else.
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