Conditions of use
You can collect and return trolleys at all auction locations. We have imposed certain conditions on the use of the trolleys.
- Return of trolleys
- Use outside the auction premises
- Do not remove fixed shelves
- Be economical in the peak period
- Defective trolleys
Always return used trolleys in a clean state and linked together.
The auction trolleys may only be used outside the auction premises if they are fitted with a lock plate. Tip: If you (or your group transporter) pick up an auction trolley, check whether it is in good condition. Broken auction trolleys or auction trolleys with too many or too few shelves may not leave the auction premises.
Auction trolleys come with three standard shelves (also named trays), which can be placed at different heights. Never remove fixed shelves from the auction trolley. This generates considerable repair costs and causes damage to the shelves and the retaining cable. As a result the distribution process in the chain is disrupted. The sanctions policy of Royal FloraHolland applies to the removal and separation of shelves.
We kindly ask you to be economical with trolleys during the spring supply peak. We maximise the supply of our trolleys in this period by carrying out repairs faster, efficiently loading packages, and imposing the internal overnight hiring scheme. Daily truck deliveries also ensure an even distribution of trolleys among the locations.
Is the triangle on the trolley broken? Or are the trolley's shelves bent? Then hang a yellow defect label on the defective trolley. Yellow defect labels can be found in the supply area at all locations. A defect label looks like this:
Secure the label through the lock plate holder. This makes the defective trolley easily recognisable. Royal FloraHolland will then take the trolley to its workplace for repair. Do you have a defective trolley, but there are no defect labels available? Then please inform a Royal FloraHolland employee.
Do you have a defective trolley with a lock plate? Then you can have it removed by a Royal FloraHolland employee (a technician).